Frequently Asked Questions
Once I place my order, how quickly do you ship?
In Stock: Decor & Accessories products leave our workshop within 1-2 business days.
Pre-order, Made to Order: These products have a lead time articulated in the product description.
Shipping options at checkout vary from free economy shipping to expedited options.
If you are worried about timing an order arrival, please reach out. We will do our best to assist you.
I have a special occasion coming up. Can you customize a Decor & Accessories product?
Potentially - It really depends on the product, lead time, and our capacity.
Customizations typically require a fee ($30+ depending on scope), and may include:
- Engraving
- Size alteration
- Wood type
Reach out here, and share more information, including your ideal deadline.
What is your return policy for Decor & Accessories products?
We accept product returns in a 21-day window, with some exceptions. Items must be in original condition. Return shipping costs are the responsibility of the customer.
For more details, visit our Return Policy page.
Do you ship internationally?
No. We currently focus our work in the USA.
If you have a project that requires shipping outside of the USA, consider working with a Freight Forwarder or finding an alternative international shipping and customs service provider. Professional services can help you navigate any import duties, taxes, or custom fees associated with international shipments.
